In the event that the information you are seeking is not contained within our FAQ section, please contact us via phone or email and we will respond to your questions promptly.
If I have to wait for my car to arrive, will I be billed for my waiting time?
Our customers are privileged to free waiting time. Our drivers are checking all flights ETA’s (for delays or earlier arrivals)
Sedans – receive 30 minutes free on domestic and on international flights.
Limousines – receive 30 minutes free on domestic and 50 minutes free on international flights.
Vans – receive 30 minutes free on domestic and 50 minutes free on international flights.
SUVs – receive 30 minutes free on domestic and 50 minutes free on international flights.
How will I know when my car has arrived and who is my driver?
Your uniformed driver (suite and tie) will be holding a sign containing your name, at the baggage carousel or right after the customs. The “meet and greet” is a great way to be welcomed by our company. Also you will be provided with the driver’s telephone number.
What sorts of vehicles may I expect?
All of our cars are new models 2012.
Luxury Sedans are either Cadillac, Lincoln Town car or Mercedes S-Class sedans which are available in dark and light colors.
Also included in the limo is a TV, DVD and CD Player with a full sound system. A Bar is included with soft drinks.
SUVs – can accommodate up to 6 passengers and up to 6 medium size luggage pieces.
What is your credit card processing policies?
At the time of the actual reservation Miami limo Service DO NOT takes an authorization on the card to guarantee funds availability. We will charge your card after the ride is over.
What if I am unable to arrive in time for a reservation, “No Show”?
All No Shows will be charged full rate. To avoid being charged you must:
Call toll (305) 414-1111 so that one of our dispatchers can get in touch with the driver and help you to locate each other.
Email in the event your plans or flight have been changed.
If I need to cancel a pick up, what are the requirements?
Airport services can be changed or cancelled within up to 4 hours of the reservation to allow for cancelled or delayed flights.
Email your cancellation at least 4 hours before service
Phone your cancellation 4 hours
* Some vehicles such as Stretch SUVs and Limo Buses may be subject to 7 day cancellation policies in the event of specific busy days or events. The client will always be notified of this before making the reservation.
Do you have a Guarantee of Service?
After you have received your “Confirmation E-mail” with a Confirmation Number, your car is guaranteed to be there waiting for you.
Where can I find your hourly rates?
Our rates are by the hour, also known as A/D (as directed). They vary by vehicle type and the hourly minimums are stated immediately next to the rates. Please call 1-305-414-1111 for a further explanation of these policies.