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FAQ
Frequently Asked Questions
How can I book a ride?
There are several different ways to book, so you can choose which methods best suit your needs. You can book for yourself or on behalf of others via:
What is your cancellation policy?
Cancellations made 2 days or more in advance of the travel date, will receive a 100% refund.
What to do if my flight is delayed?
What to do if my flight is delayed?
How far in advance should I make my reservation?
As soon as your plans are fairly definite, just give us a call to set up your reservation. We always suggest as much notice as possible, especially during our peak seasons (winter & spring).
Do you require a deposit and when do I pay it?
Do you require a deposit and when do I pay it?
Where should I meet my chauffeur at the airport?
Your chauffeur will be waiting for you in front of the baggage claim. For international flights, your driver will be waiting in front of International Arrivals.
How long will the chauffeur wait for me?
For a standard pickup (i.e. from a hotel or home address), your chauffeur will wait for 30 minutes before leaving the pickup point. The first 15 minutes are complimentary, and you will only be charged for the remaining 15 minutes. If you know ahead of time you may be delayed, we recommend reaching out to us via chat so that we can find a workaround for you.
